Help centre
Frequently Asked Questions
Answers on ordering, delivery, testing and research use. If you can’t find what you need, our team is happy to help.
Orders and payment
Ordering & Payment
How do I place an order?
Browse the catalogue, choose your compound and vial size where options are shown, add it to your basket and complete checkout.
Which payment methods do you accept?
Direct bank transfer
Can I change or cancel my order?
Contact us as soon as possible with your order number. We can usually change or cancel orders that have not yet been dispatched.
What is your returns policy?
If your order arrives damaged, faulty or incorrect, email sam@luxpeptides.co.uk within 48 hours of delivery with your order number and photos. You can also cancel within 14 days of receiving your order and return items that are unopened with their seals intact. Opened or unsealed items cannot be returned. See our Returns and Refunds page for full details.
Shipping
Delivery
How quickly will my order ship?
Orders are dispatched once your bank transfer has reached our account, usually within 24 to 48 hours on working days.
Is delivery tracked?
Yes. All UK orders are sent by tracked delivery, and you will receive tracking details once your order has been dispatched.
How is my order packaged?
Orders are sent in plain, discreet packaging.
How much does delivery cost?
UK delivery is a flat £3.99 per order by Royal Mail. Orders are packed with ice packs to keep them cool in transit.
Do you ship outside the UK?
No. We currently deliver to UK addresses only (Great Britain and Northern Ireland).
Quality
Testing & Documentation
Are your compounds tested?
Yes. Every listed batch is sent to an independent third-party laboratory for analysis before it goes on sale.
Where can I find a Certificate of Analysis?
Where available, the Certificate of Analysis is shown in the image gallery on the product page. If you need the certificate for a specific batch, contact us with the product name and batch number.
What purity standard do you work to?
Tested lines are held to a minimum purity standard of 99%.
How should I store lyophilised peptides?
Store unopened vials somewhere cold, dry and dark, such as a laboratory freezer. Check each product page for any specific storage guidance.
Compliance
Research Use
Who can buy from Lux Peptides?
Our products are sold for lawful laboratory research only. Customers must be 18 or over and must confirm their age and research use at checkout.
Are your products for human consumption?
No. All products are sold strictly for laboratory and in-vitro research. They are not medicines and are not intended for human or veterinary use.
Can you give dosing or usage advice?
No. We cannot advise on dosing or on use in humans or animals. We are happy to help with product specifications, documentation and orders.
Can’t Find an Answer?
Send us a message and we’ll get back to you.